Refund policy

Effective Date: 12/09/2026

At Bonstyl, we want you to be happy with your purchase. Returns and exchanges are subject to the following terms.

Returns & Exchanges

Return or exchange requests must be made within 24hr of delivery.
Products must be unused, unworn, unwashed, and in original condition, with tags and packaging intact.
Damaged, used, altered, or products without original tags may not be accepted for return.
Certain products or sale items may be non-returnable, as mentioned on the product page.

Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within [24 hours] of delivery with your order details and photographs.

Try & Buy – Mancherial District Only

Try & Buy is available only within Mancherial District and only for footwear products.

Customers can try the footwear at the time of delivery and pay after trying it.

Products purchased through Try & Buy cannot be cancelled or refunded.
Try & Buy products can only be exchanged by visiting our physical store.
For an exchange, the customer may choose another eligible product.
The value of the replacement product must be equal to or higher than the amount paid for the previous product. If the new product costs more, the customer must pay the difference.
No refund or cash difference will be provided if the replacement product costs less.

Refunds

For eligible returns, refunds will be processed after the product is received and inspected. Refunds will generally be made to the original payment method.

Refund processing time may vary depending on the bank or payment provider.