Privacy Policy

Effective Date: 01-11-2025
Last Updated: 13-11-2025

At Bonstyl, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we use it.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase through Bonstyl.com, the Bonstyl mobile app, or any related online platform operated by Bonstyl.

By using our website, app, or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect certain information to provide you with a seamless, secure, and personalized shopping experience.

a. Personal Details

Information you provide during account creation, checkout, or communication with us, including:

Full Name
Phone Number
Email Address
Billing and Delivery Address

b. Payment Details

Payment information such as UPI ID, debit/credit card details, or wallet information.
All payment transactions are processed securely through third-party gateways like Razorpay or PayU. Bonstyl does not store your complete card or banking information.

c. Device and Technical Data

Automatically collected data that helps us improve performance and security, such as:

Device type and browser version
Operating system and app version
IP address and approximate location (used to show nearby shops or offers)
Access time, clickstream, and navigation patterns

d. Order and Transaction Data

Details about products you view, add to cart, purchase, or return, including invoice records, delivery updates, and payment confirmations.

e. Usage Data

How you interact with our platform — searches, wish-listed products, time spent, and user preferences — to help us enhance your experience.

2. How We Use Your Information

We use your data responsibly and only for legitimate business purposes, including:

Order Fulfillment – To process, confirm, package, and deliver your purchases.
Communication – To send order updates, dispatch notifications, and resolve support requests.
Personalization – To recommend products, offers, and content based on your browsing behavior.
Platform Optimization – To improve usability, performance, and security of our website and app.
Fraud Prevention – To detect, investigate, and prevent fraudulent activities or misuse of our services.
Legal Obligations – To comply with applicable laws, tax regulations, and government requests.

We never use your personal information for purposes not outlined in this policy without your consent.

3. Data Security

Your security matters to us. Bonstyl implements industry-standard encryption (SSL) and secure payment channels to safeguard all user data.
Key measures include:

Encrypted data transfer during checkout and login.
Restricted access to user information to authorized personnel only.
Regular security audits and server monitoring to prevent unauthorized access.
Your financial information is never stored, shared, or disclosed to vendors or third parties beyond what is necessary for order processing.

4. Cookies and Tracking Technologies

Cookies are small files that enhance your browsing experience by remembering your preferences and activities.
We use cookies to:

Keep you signed in to your Bonstyl account.
Analyze site traffic and user engagement.
Display personalized product suggestions and ads.

You can disable cookies in your browser settings, but doing so may affect certain website features.

5. Sharing of Information

Bonstyl never sells your personal information.
We only share limited details with trusted partners to complete essential business functions, including:

Vendors: To confirm and fulfill your orders.
Delivery Partners: To deliver your products accurately and on time.
Payment Gateways: To process secure online payments.
Customer Support Services: To assist with inquiries, returns, or complaints.
Technology & Analytics Providers: For improving app performance and marketing effectiveness.

All partners handling your data are bound by confidentiality and data-protection agreements.

6. Marketing, Advertising & Third-Party Use

With your explicit consent, Bonstyl may use your non-sensitive data for marketing purposes, including:

Sending personalized offers and promotions via email, SMS, or WhatsApp.
Displaying remarketing or targeted ads through social media and search engines.
Conducting market analytics to improve our services and brand reach.

You can opt out of marketing messages anytime by clicking “Unsubscribe” in our emails or contacting us at bonstylconnect@gmail.com.

Bonstyl does not trade, sell, or share identifiable customer information with unauthorized entities.

7. Customer Reviews, Photos & User-Generated Content

When you submit reviews, ratings, feedback, or photos on Bonstyl, you grant us a non-exclusive, royalty-free, worldwide license to use that content for:

Marketing and promotional campaigns
Social media posts and advertisements
Bonstyl’s website, app, or printed materials
This helps us highlight real customer experiences while promoting local vendors and products.
If you wish to have your review or photo removed from public use, please write to bonstylconnect@gmail.com and include your registered email and order ID.

8. Retention of Information

Bonstyl retains your data only for as long as necessary to:

Fulfill your orders and provide customer support.
Meet legal, accounting, or regulatory requirements.

After this period, your information is securely deleted or anonymized.

9. Your Rights and Choices

You have complete control over your personal data. You may:

Access your information and request a copy.
Correct or update inaccurate details.
Request deletion of your account or stored data.
Withdraw consent for marketing communications.

To exercise any of these rights, please email us at bonstylconnect@gmail.com with your full name, registered contact number, and a brief request description.
We aim to respond within 7 business days.

10. Children’s Privacy

Bonstyl’s platform is intended for users aged 18 and above.
We do not knowingly collect personal data from minors.
If any information is unintentionally collected, it will be deleted upon verification.

11. Policy Updates

We may update this Privacy Policy periodically to reflect:

Changes in regulations or technology, or
Improvements to Bonstyl’s services.

Any modifications will be posted here with a revised Effective Date.
Continued use of Bonstyl after such updates signifies your acceptance of the revised policy.

12. Account & Data Deletion Request

Users can request deletion of their account and all associated personal data at any time.
To submit a deletion request, please visit the following link:

https://forms.gle/yourformid

Once a request is received, our team will delete the user account and related data within 7–30 working days as per our data retention policy.