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🧾 Vendor Onboarding Policy — Bonstyl

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At Bonstyl, we are committed to building a trusted hyperlocal marketplace that connects local businesses and brands with nearby customers through transparency, authenticity, and quality.
To maintain this standard, every vendor undergoes a structured onboarding and verification process before being allowed to sell on our platform.

This Vendor Onboarding Policy outlines the eligibility requirements, documentation, verification steps, and approval terms applicable to all vendors registering with Bonstyl.

1. Eligibility Criteria

To become a Bonstyl vendor, you must meet the following minimum requirements:

You are an individual retailer, local business, or authorized brand seller operating within India.
You possess a valid business identity, such as a GST certificate, trade license, or MSME registration (if applicable).
Vendors without a GST certificate must provide the remaining required documents (Aadhaar, PAN, address proof, and bank details) and may operate under Bonstyl’s non-GST vendor category until compliance is achieved.
You are capable of fulfilling orders within Bonstyl’s service timelines (2–24 hours for local vendors; 4–7 days for non-local or brand vendors).
You agree to adhere to Bonstyl’s Vendor Terms of Service, Return & Refund Policy, and Code of Conduct.
Bonstyl reserves the right to deny onboarding to vendors who fail to meet these eligibility requirements.

2. Required Documentation

All vendors must submit valid and up-to-date documents for verification. The following are mandatory for account activation:

Identity Proof: Aadhaar Card, PAN Card (Individual/Business).
Business Proof: GST Certificate, Udyam/MSME Registration, or Trade License. (Vendors without a GST certificate must provide the remaining documents and declare their non-GST status in writing.)
Address Proof: Shop rent agreement or utility bill (electricity/water).
Bank Details: Cancelled cheque or bank statement for payment settlements.
Product Information: Category list, product catalog, and MRP details.

Incomplete or falsified documentation may result in suspension or permanent disqualification.

3. Vendor Agreement

Before activation, every vendor must digitally or physically sign the Bonstyl Vendor Agreement, which confirms acceptance of:

Bonstyl’s Terms & Conditions,
Commission & Payment Settlement Policy,
Return & Refund Policy, and
Marketing, Branding, and Operational Guidelines.

This agreement forms a legally binding understanding that allows the vendor to list, sell, and receive payments through Bonstyl’s marketplace system.
Failure to sign or accept the agreement will result in account suspension or non-activation.

4. Product Catalog & Listing Approval

Before products go live on Bonstyl, vendors must submit their catalog for review.
The Bonstyl team will verify each listing for:

Accuracy: Correct titles, clear descriptions, and authentic images.
Pricing Transparency: Prices must include applicable taxes and align with local market rates.
Quality & Legitimacy: Products must be new, genuine, and comply with all applicable Indian laws.
Relevance: Listings must fall under approved categories and align with Bonstyl’s brand standards.

Only approved listings will appear in the vendor’s online shop. Bonstyl reserves the right to edit, reject, or remove any product that does not meet its listing criteria.

5. Quality, Packaging & Photography Standards

Bonstyl vendors are expected to maintain a consistent quality experience for customers.
Each vendor must:

Package products securely to avoid transit damage.
Use proper labeling and include invoices in every shipment.
Provide high-quality, original product images (no copyright violations).
Follow Bonstyl’s packaging guidelines, including sustainability and branding (where applicable).

Bonstyl may conduct periodic mystery audits or quality checks to ensure compliance.

6. Photography, Packaging & Delivery by Bonstyl

In certain cases, Bonstyl may handle product photography, packaging, and delivery to maintain brand consistency and customer trust.

a. Product Photography

Vendors must agree to provide products for photoshoot purposes when requested.
Photoshoots may be conducted at the vendor’s shop or at the Bonstyl Studio/Office, depending on category and logistics.
Vendors are responsible for safely handing over products and collecting them after the shoot.
Bonstyl retains full rights to use these images across its website, app, and marketing platforms.
Any photography charges (if applicable) shall be borne by the vendor.

b. Bonstyl Branded Packaging

All order deliveries—whether local or non-local—must be packaged using Bonstyl-branded materials such as boxes, covers, and labels.
When Bonstyl handles delivery, packaging and dispatch will be done under the Bonstyl brand name to ensure consistency and professionalism.
Vendors must cooperate with Bonstyl’s guidelines regarding packaging standards, material usage, and labeling requirements.
Any packaging materials or handling charges, if applicable, must be paid by the vendor as per the Bonstyl rate card or agreement.

c. Delivery Timelines

Local Vendors: Delivery is expected within 2–24 hours of order confirmation.

Non-Local Vendors & Brands: Delivery time may range from 4–7 business days depending on distance and logistics partner.
Delays: Any unavoidable delay must be communicated to the customer prior to the expected delivery time via the Bonstyl system or support team.
Bonstyl may use its own delivery team or verified logistics partners for dispatch, depending on region and capacity.

7. Vendor Training & Onboarding Support

Once approved, vendors will receive:

Access to their Vendor Dashboard to manage inventory, orders, and payouts.
A Vendor Handbook (digital) outlining operational best practices.
Optional onboarding assistance or photography support (for selected areas).

Bonstyl also organizes training sessions on listing optimization, packaging, and customer service best practices to help vendors succeed.

8. Approval & Activation Process

The onboarding process typically involves these steps:

Application Submission: Vendor completes online registration and uploads documents.
Verification: Bonstyl’s compliance team reviews the documents and verifies authenticity.
Catalog Review: Product listings and pricing are checked for accuracy and policy compliance.
Agreement Signing: Vendor must sign or digitally agree to Bonstyl’s Vendor Terms & Agreement.
Account Activation: Upon approval, vendor receives login credentials for the Bonstyl dashboard.
First Listing Audit: The first 5–10 live listings are manually checked for consistency and accuracy.

The complete onboarding process generally takes 3–7 business days after document submission.

9. Rejection, Suspension, and Re-Verification

Bonstyl reserves the right to reject or suspend vendor applications under the following circumstances:

Submission of fake, incomplete, or unverifiable documents.
Listings that involve prohibited, counterfeit, or restricted items.
Repeated policy violations or customer complaints.
Inability to maintain order quality or timely delivery.

Vendors may reapply after resolving compliance issues or by submitting updated documents.

10. Continuous Compliance

Bonstyl retains the right to re-verify vendor credentials at any time. Vendors must immediately inform Bonstyl of any changes to their business name, tax status, or contact information.
Failure to update accurate information may result in account deactivation.

11. Policy Acceptance

By registering as a vendor on Bonstyl, you acknowledge that you have read, understood, and agreed to this Vendor Onboarding Policy.
Violation of any part of this policy may lead to warnings, listing removal, suspension, or permanent delisting.